KINGSFOLD MEDICAL CENTRE
PATIENT PARTICIPATION GROUP
ANNUAL REPORT 2013/14

Background
Early in 2011 the Department of Health introduced a new Direct Enhanced Service for General Practice in relation to Patient Participation. This report covers the third year of this DES  i.e. 2013/14

Purpose
To ensure that patients are involved in decisions about the range and quality of access to services provided.

Aim
To encourage practices to work more closely with patients and enter in to discussions to improve the services currently provided, the surgery environment, and any other practice specific issues.

Key Steps Required

1.	Develop a Patient Group to gain views of the patients
2.	Agree areas of priority
3.	Collate patient views through the use of a survey
4.	Provide the group the opportunity to discuss survey findings and agree any recommendations
5.	Agree action plan with the group
6.	Publicise survey results and report.

Practice Opening Hours

	Open	Close								
Monday	8.00am	6.00pm								
Tuesday	8.00am	6.00pm								
Wednesday	8.00am	6.00pm								
Thursday	8.00am	1.00pm								
Friday	8.00am	6.00pm								
Saturday	CLOSED									
Sunday	CLOSED									
Reception Staff are available to deal with queries by telephone or face to face during normal 
opening hours.  Telephones are manned until 6.30pm (1.00pm Thursdays). Outside of these 
times out of hours cover is provided by Chorley Medics on 01257 418010	

										
1.	Establishing a Patient Participation Group
Develop a Structure that gains the views of patients and enables the Practice to obtain feedback from the Practice population e.g a Patient Reference Group (PRG)

In November 2011 Kingsfold Medical Centre began the process of setting up a patient participation group. The following methods were used to advertise the group and recruit members:

Leaflets and Poster displayed in waiting room
Details displayed on the JAYEX electronic information board in the waiting room
Leaflets on view in reception
Leaflets distributed by GP’s and Practice Nurse to specific target groups
Details displayed on the Practice website www.kingsfold medicalcentre.co.uk

To date the patient group has 10 patient members and meetings are held quarterly.
Profile

Practice Population (1.1.14)	3912		Patient	Group	   10		
								
Sex	Male		50.23%				 60%	
	Female		49.77%				 40%	
								
Age	Under 
0-16		19.86%				  0.0%	
	17-54	   	 49.13%			  	  0.0%	
	55-74		 22.73%				80.0%	
	75+		   8.28%				  20.0%	

Ethnicity: 0.9% non-white ethnic groups                    10.0% non-white ethnic group

NB: We have found it very difficult to attract members under the age of 55. We had a targeted campaign at the mothers attending for baby clinic, and Drs have invited individual patients. All without success.

Step 2. Method and Process for Agreeing Priorities for the Local Practice Survey 
Agree areas of priority with the Patient Reference Group (PRG)
The PRG met on the 3rd September and 3rd December 2013 to discuss and agree the content of the Practice Survey for 2013/14. A mini survey was conducted among the patients to determine priority issues to be included in the annual survey. Once areas were agreed it was decided that the format would be changed slightly this year. The survey was split into two parts (admin and consultation) shortened slightly and the number of response options was reduced to 3 (Very Good, Satisfactory or Poor). Comments were also invited after each admin question, as well as at the end of the consultation section. 
It was felt this would improve the response, as last year quite a few surveys were only partially completed.

Step 3. Details and Results of the Local Practice Survey
Collate patient views through the use of a survey

The practice survey was distributed to patients attending for consultation with a GP, Practice Nurse or Nurse Practitioner and also those attending the baby clinic. The survey was given out over a 2 week period during January 2014 and a total of 210 survey forms were issued. The results were collated on to excel spreadsheets, then formulated into easy to read graphs. 

Step 4. Discussing Survey Results with the Patient Reference Group (PRG)
Provide the Patient Reference Group (PRG) with the opportunity to discuss survey findings and reach agreement with the PRG of changes to services

The PRG met on 18th February 2014 to discuss the survey results. All members were provided with an easy to read question by question summary. The overall result was pleasingly positive. The majority of comments left by patients were extremely positive. The negative comments will be addressed in the attached action plan.

Step 5. Agreeing an Action Plan with the Patient Reference Group (PRG)
Agree an Action Plan with the Patient Reference Group (PRG) and seek PRG/PCT agreement to implementing changes.

As part of the meeting on 18th February 2014, after having discussed the survey results, an action plan was formulated. This was produced and distributed to members after the meeting and subsequently agreed (see attached).

Step 6. Publishing the Local Patient Participation Report 
Publicise actions taken and subsequent achievement 

A copy of this report, the survey results, the action plan and the updated action plan from 2012/13 are available on our practice website  www.kingsfoldmedicalcentre.co.uk
A copy has been displayed in the waiting room.
A notice has been put in reception advising patients of the existence of the report and where they can view it, and how they can request a copy.