KINGSFOLD MEDICAL CENTRE

ACTION PLAN RESULTING FROM PRACTICE SURVEY JANUARY 2012

PROBLEM	SOLUTION	RESPONSIBILITY	
Some patients unaware of the facility to book appointments in advance	1) Ensure all receptionists are aware of the need to inform patients of this facility at any given opportunity                      2) Review and amend as nescessary information on jayex board in waiting room, and practice leaflet.	Practice Manager
Assistant Practice Manager
Receptionists	
Need for greater communication in all aspects between practice and patients and vice versa 	1) Review content of practice booklet and make available to all patients, not just newly registered.                                 2) Ensure all receptionists are aware of the need to provide patients with clear and accurate information at all times.             
 3) Promote the existence of the Patient Group and details of representatives	Practice Manager
Assistant Practice Manager
Receptionists
Patient Group Members	

Whilst the overwhelming result of the survey was extremely positive, it is acknowledged that all practice members need to be committed to working hard to maintain this standard.