KINGSFOLD MEDICAL CENTRE

ACTION PLAN RESULTING FROM PRACTICE SURVEY  FOR 2012/13

This years action plan will cover some of the points raised in the negative comments given on the patient survey forms.

You said:	Our response:	
Would like to receive copies of letters from hospital consultations	The GPs have no control over this issue but will take the point forward to the next meeting of the CCG	
Would prefer a female Doctor option at times	The practice are currently looking in to this option	
As a patient working full time it is difficult to call at the designated times of 8am and 12 noon for an appointment	To ensure, through staff training, that patients experiencing difficulty with on the day booking are given the opportunity to 
pre-book an appointment for another day 	

KINGSFOLD MEDICAL CENTRE

ACTION PLAN RESULTING FROM PRACTICE SURVEY JANUARY 2012

PROBLEM	SOLUTION	RESPONSIBILITY	
Some patients unaware of the facility to book appointments in advance	1) Ensure all receptionists are aware of the need to inform patients of this facility at any given opportunity                      2) Review and amend as nescessary information on jayex board in waiting room, and practice leaflet.	Practice Manager
Assistant Practice Manager
Receptionists	
Need for greater communication in all aspects between practice and patients and vice versa 	1) Review content of practice booklet and make available to all patients, not just newly registered.                                 2) Ensure all receptionists are aware of the need to provide patients with clear and accurate information at all times.             
 3) Promote the existence of the Patient Group and details of representatives	Practice Manager
Assistant Practice Manager
Receptionists
Patient Group Members	

Whilst the overwhelming result of the survey was extremely positive, it is acknowledged that all practice members need to be committed to working hard to maintain this standard.  

UPDATE MARCH 2013

All actions have been completed. Information is available in all formats and locations identified. Staff training and promotion of the group have been actioned and will continue to be reviewed on a regular basis.