Kingsfold Medical Centre
Patient Survey 2013/14
Q1: How easy do you find it to contact the surgery by telephone?

Sample of Comments:
It is difficult to get through and when I do get my call answered all appointments are gone.		
Takes 2 or 3 attempts usually.								
Call at 8am lines engaged constantly, then at 8.05 all appointments gone. It is like trying to win a race 
and it shouldn’t be.	
Ring at 8 - fully booked, ring back at 12 - fully booked (I have meetings mid-day and its hard to ring back)	
Difficult ringing from work - long waiting time.						
Sometimes difficult to get through first thing in the morning to book same day appointments.		
Easy except for booking appointments, but I usually do this on line.				
Extremely busy at start of hours making it no always possible to be seen on required day		
Except at 8 and 12 - always engaged							
When ringing at 8 and 12 it takes 10 mins to be spoken to and not many appointments left		

Q2: When contacting the surgery by telephone how do you rate the way your call is dealt     
        with?

Sample of Comments:
Staff sometimes abrupt and rude	
Can never get staff to understand I work	
Would like to make only 1 call	
Staff are not very accommodating	
I always get appointment same day	
Once I'm through staff are excellent	
Very helpful and polite	
Reception staff are always very helpful	

Q3: How easy do you find it to make an appointment at the surgery?

Sample of Comments:
 Appointments only offered at 8 or 12 meaning phone busy at 8 and 12
I start work before surgery opens, ringing at 8.00am very difficult								
Have to ring dead on 8am or 12pm, any later no appointments left								
Easy if you will see any Dr
Easy on line – less so by phone											
In the last 7 years only had a problem once getting an appointment							
Always get an appointment when needed										

Q4a: Do you have access to the internet?

Q4b: Are you aware that you can make appointments and order repeat prescriptions via the practice website?

Q5: On a scale of 1-10 how do you generally rate the staff and services you receive at Kingsfold Medical Centre? (1 being very poor, 10 being excellent)

Q6: Is there anything else you wish to comment on?

Sample of Comments:
More blood clinics at the surgery									
Getting a blood test, not very good to get an appointment							
The surgery needs more blood clinics									
No complaints once I'm in surgery, but phoning and making appointments very frustrating				
On telephoning would like an appointment to be given on 1st telephone call						
No problems, excellent service, I wouldn't go anywhere else							
Cannot be better, thank you										
Everything is well organised and pleasant									
My husband and I have always had very good service and we have been with the practice many years			
Very good overall. Appointments system could be better but nothings perfect						
Staff are always polite and empathetic											
Still the tops after 35 years												
Keep up the good work!												
Best in Preston!!