KINGSFOLD MEDICAL CENTRE

ACTION PLAN RESULTING FROM PRACTICE SURVEY  FOR 2016/17

You said:	Our response:	
Appointments :
•	lines busy
•	can’t always get an appointment  
•	asked to ring back
•	not enough internet slots	Receptionists will always endeavor to arrange a routine appointment for another day. Urgent for that day will be asked for brief symptoms and offered a telephone consultation or appointment  as appropriate. We are also making more on-line appointments available at different times of the day.	
British Sign Language interpreter on line	BSL Sign Language interpreter now available on request