KINGSFOLD MEDICAL CENTRE

ACTION PLAN RESULTING FROM PRACTICE SURVEY  FOR 2013/14

The main issues highlighted by patients comments were the appointment booking 
system and blood clinics.

You said:	Our response:	
Have to ring at 8am and if fully booked have to ring again at 12noon	We have now allocated 4 afternoon appointments that can be booked from the morning telephone calls when the morning clinics are full.	
Should be able to book in advance	This facility is available but it appears some patients are still unaware. Reception staff have been reminded to offer this option to patients, and also to promote the availability of internet booking. This information is also on the Jayex board in the waiting room.	
More blood clinics
	Our blood clinic is staffed by the phlebotomy service and our allocation is 1 session per week.
This unfortunately cannot be increased.
We do book urgent blood tests with the practice nurse, where there is capacity.	

KINGSFOLD MEDICAL CENTRE

ACTION PLAN RESULTING FROM PRACTICE SURVEY  FOR 2012/13

This years action plan will cover some of the points raised in the negative comments given on the patient survey forms.

You said:	Our response:	
Would like to receive copies of letters from hospital consultations	The GPs have no control over this issue but will take the point forward to the next meeting of the CCG	
Would prefer a female Doctor option at times	The practice are currently looking in to this option	
As a patient working full time it is difficult to call at the designated times of 8am and 12 noon for an appointment	To ensure, through staff training, that patients experiencing difficulty with on the day booking are given the opportunity to 
pre-book an appointment for another day 	

Update March 2014
•	Patients may request copies of their hospital letters from the relevant consultants secretary.
•	The practice has been unable to employ a female Dr but now has a female Nurse Practitioner who has been well received by the patients.
•	The appointment system has been reviewed and there are more afternoon appointments available to book from the morning calls.