KINGSFOLD MEDICAL CENTRE
PATIENT PARTICIPATION GROUP
ANNUAL REPORT 2017/18

Background
Early in 2011 the Department of Health introduced a new Direct Enhanced Service for General Practice in relation to Patient Participation. This has now become part of the GP contract. This report covers 2017/18

Purpose
To ensure that patients are involved in decisions about the range and quality of access to services provided.

Aim
To encourage practices to work more closely with patients and enter in to discussions to improve the services currently provided, the surgery environment, and any other practice specific issues.

Key Steps Required

1.	Develop a Patient Group to gain views of the patients
2.	Agree areas of priority
3.	Collate patient views through the use of a survey
4.	Provide the group the opportunity to discuss survey findings and agree any recommendations
5.	Agree action plan with the group
6.	Publicise survey results and report.

Practice Opening Hours

	Open	Close								
Monday	8.00am	6.30pm								
Tuesday	8.00am	6.30pm								
Wednesday	8.00am	6.30pm								
Thursday	8.00am	6.30pm								
Friday	8.00am	6.30pm								
Saturday	9.00am	12noon								
Sunday	CLOSED									
NB: We are currently running extended hours surgery on Mondays and Tuesdays 
6.30pm to 7.15pm. These appointments are prebookable via reception.
Also until further notice we are running alternate Saturday morning clinics.
PLEASE NOTE THE MAIN DOOR IS LOCKED AT 6.00PM WHEN THERE IS NO EXTENDED SURGERY
Reception Staff are available to deal with queries by telephone or face to face during normal 
opening hours.  Telephones are manned until 6.30pm.  Outside of these times out of hours cover is provided by NHS 111 	

										
1.	Establishing a Patient Participation Group
Develop a Structure that gains the views of patients and enables the Practice to obtain feedback from the Practice population e.g a Patient Reference Group (PRG)

In November 2011 Kingsfold Medical Centre began the process of setting up a patient participation group. The following methods continue to be used to advertise the group and recruit members:

Leaflets and Poster displayed in waiting room
Details displayed on the Surgery Screen in the waiting room
Leaflets on view in reception
Leaflets distributed by GP’s and Practice Nurse to specific target groups
Details displayed on the Practice website www.kingsfold medicalcentre.co.uk

To date the patient group has 10 patient members and meetings are held twice a year. Monthly contact is maintained via email.

Profile

Practice Population (March 2018)	    4202		Patient	Group	   10		
								
Sex	Male		50.19%				20.00%	
	Female		49.81%				80.00%	
								
Age	Under 18 		21.7%				  0.0%	
	19-64		59.7%			  	20.00%	
	65+		18.6%				80.00%	

								
Ethnicity:  7.4% non-white ethnic groups                             0.0% non-white ethnic group

NB: Whilst we have recruited new members this year we have still found it very difficult to attract members under the age of 55. We have had targeted campaigns and Drs have invited individual patients. All without success. Patient Group members continue to discuss the aims of the group with prospective members and we are hopeful for more new members in the coming year.

Step 2. Method and Process for Agreeing Priorities for the Local Practice Survey 
Agree areas of priority with the Patient Reference Group (PRG)
The PRG had previously agreed to use the same format as last year for the survey. The survey was split into two parts (admin and consultation) and the number of response options was kept to 3 (Very Good, Satisfactory or Poor). Comments were also invited after each admin question, as well as at the end of the consultation section. 

Step 3. Details and Results of the Local Practice Survey
Collate patient views through the use of a survey

The practice survey was distributed to patients attending for consultation with a GP, Advanced Nurse Practitioner, Practice Nurse or HCA and also those attending the baby clinic. The survey was given out over a 2 week period during November 2017 and a total of 196 survey forms were issued. The results were collated on to excel spreadsheets, then formulated into easy to read comparison charts. 

Step 4. Discussing Survey Results with the Patient Reference Group (PRG)
Provide the Patient Reference Group (PRG) with the opportunity to discuss survey findings and reach agreement with the PRG of changes to services

The PRG met on 8th March 2018 to discuss the survey results. All members were provided with an easy to read question by question summary with a comparison to last years results. The overall result was pleasingly positive. The majority of comments left by patients were extremely positive. The negative comments will be addressed in the attached action plan.

Step 5. Agreeing an Action Plan with the Patient Reference Group (PRG)
Agree an Action Plan with the Patient Reference Group (PRG) and seek PRG/PCT agreement to implementing changes.

As part of the meeting on 8th March 2018, after having discussed the survey results, an action plan was formulated. This was produced and distributed to members after the meeting and subsequently agreed (see attached).

Step 6. Publishing the Local Patient Participation Report 
Publicise actions taken and subsequent achievement 

A copy of this report, the survey results, the action plan 2017/18 and the previous action plan from 2016/17 are available on our practice website  www.kingsfoldmedicalcentre.co.uk
A copy has been displayed in the waiting room.
A notice has been put in reception advising patients of the existence of the report and where they can view it, and how they can request a copy.