KINGSFOLD MEDICAL CENTRE
PATIENT PARTICIPATION GROUP
ANNUAL REPORT 2012/13

Background
Early in 2011 the Department of Health introduced a new Direct Enhanced Service for General Practice in relation to Patient Participation. This is a two year DES which is effective from 1st April 2011 to 31st March 2013. This report covers the second year i.e. 2012/13

Purpose
To ensure that patients are involved in decisions about the range and quality of access to services provided.

Aim
To encourage practices to work more closely with patients and enter in to discussions to improve the services currently provided, the surgery environment and any other practice specific issues.

Key Steps Required

1.	Develop a Patient Group to gain views of the patients
2.	Agree areas of priority
3.	Collate patient views through the use of a survey
4.	Provide the group the opportunity to discuss survey findings and agree any recommendations
5.	Agree action plan with the group
6.	Publicise survey results and report.

Practice Opening Hours

	Open	Close								
Monday	8.00am	6.00pm								
Tuesday	8.00am	6.00pm								
Wednesday	8.00am	6.00pm								
Thursday	8.00am	1.00pm								
Friday	8.00am	6.00pm								
Saturday	CLOSED									
Sunday	CLOSED									
Reception Staff are available to deal with queries by telephone or face to face during normal open hours.  Telephones are manned until 6.30pm (1.00pm Thursdays). Outside of these times out of hours cover is provided by the 111 service except Thursday afternoons 1.00 to 6.30pm when cover is provided by Chorley Medics on 01257 418010	

1.	Establishing a Patient Participation Group
Develop a Structure that gains the views of patients and enables the Practice to obtain feedback from the Practice population e.g a Patient Reference Group (PRG)

In November 2011 Kingsfold Medical Centre began the process of setting up a patient participation group. The following methods were used to advertise the group and recruit members:

Leaflets and Poster displayed in waiting room
Details displayed on the JAYEX electronic information board in the waiting room
Leaflets on view in reception
Leaflets distributed by GP’s and Practice Nurse to specific target groups
Details displayed on the Practice website www.kingsfold medicalcentre.co.uk

To date the patient group has 10 patient members and meetings are held quarterly

Step 2. Method and Process for Agreeing Priorities for the Local Practice Survey 
Agree areas of priority with the Patient Reference Group (PRG)

The PRG met on the 2nd October 2012 to discuss and agree the content of the Practice Survey for 2012/13. It was agreed that for the purposes of comparison the same format as last year would be used with the addition of one question:
‘Are you aware that the practice has a Patient Participation Group?’

In order to increase the number of contributors from the younger age groups it was agreed that patients attending the baby clinic would be included in the target patients.

Step 3. Details and Results of the Local Practice Survey
Collate patient views through the use of a survey

The practice survey was distributed to patients attending for consultation with a GP or Practice Nurse, and also those attending the baby clinic. The survey was given out over a 2 week period during November 2012 and a total of 210 survey forms were issued. The results were collated on to an excel spreadsheet, then formulated into easy to read graphs with comparisons to 2011/12 results.

Step 4. Discussing Survey Results with the Patient Reference Group (PRG)
Provide the Patient Reference Group (PRG) with the opportunity to discuss survey findings and reach agreement with the PRG of changes to services

The PRG met on 12th March 2013 to discuss the survey results. All members were provided with an easy to read question by question summary. The overall result was positive. It was noted that in some areas the numbers of ‘excellents’ had decreased but these had been absorbed by the increase in the ‘goods and very goods’. The majority of comments left by patients were extremely positive. The negative comments will be addressed in the attached action plan.

Step 5. Agreeing an Action Plan with the Patient Reference Group (PRG)
Agree an Action Plan with the Patient Reference Group (PRG) and seek PRG/PCT agreement to implementing changes.

As part of the meeting on 12h March 2013, after having discussed the survey results, an action plan was formulated and agreed (see attached).

Step 6. Publishing the Local Patient Participation Report 
Publicise actions taken and subsequent achievement 

A copy of this report, the survey results, the action plan and the updated action plan from 2011/12 are available on our practice website  www.kingsfoldmedicalcentre.co.uk
A copy has been displayed in the waiting room.
A notice has been put in reception advising patients of the existence of the report and where they can view it, and how they can request a copy.