COVID-19 & the Surgery

Covid Restriction Update:

Throughout the pandemic we have strived to make the surgery as safe as possible for all our patients and staff. We will continue to do so going forward.

From the 19th July 2021 nothing will change at the surgery – patients will need to still wear a face covering, socially distance and use hand sanitiser in the surgery and staff will continue to wear PPE.

We do understand the it can be frustrating but we know that when people come to us they are sick and vulnerable (and some cannot receive the Covid vaccinations due to medical reasons) so we feel it would be wrong to not take these small precautions that can continue to try to protect our patients and staff.

In terms of opening up, for those patients who have had the need to be seen by a clinician, we have never ben shut and in fact have consulted with much higher numbers of patients than we did pre-covid (face to face, by phone, by email and by video), not counting vaccinating over 90% of the adult population twice in the last 6 months.

Kingsfold Medical Centre has come so far in trying to minimise the impact of Covid and we are sure you understand that we need to continue to keep the surgery as safe for ALL our patients and teams as we can.

Thank you.

Due to the coronavirus outbreak, how you contact us will be different at the moment.

This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus.  

Your GP practice is open and if you need to see your GP, please ring us on 01772529177

You can also call NHS 111.

Please do not come to the surgery unless you have an appointment.  

If you are waiting for a check-up, please be assured we will be in touch  

Appointments are being delivered face-to-face, online and over the telephone. If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery. 


IMPORTANT : If a medical appointment is arranged for you here at Kingsfold Medical Centre then please come prepared with your OWN face covering.

We only have a very limited supply of face masks which we need to try and preserve for our Healthcare team so that we can carry on protecting each other during this time.


Reminder: All appointments are currently telephone triaged. For urgent on the day appointments please call at 8am for morning slot and 12 noon for an afternoon slot. There are also a limited number of non-urgent pre bookable telephone appointments available, Please speak to reception.


Thank you for your support.

Key messages relating to COVID-19 Pandemic

  • If you need medical help, the NHS is still here for you.
  • If you need medical help from your GP practice, contact them either online, by an app or by phone to be assessed.
  • If you need urgent medical help, use the NHS 111 online service. If you cannot get help online, call 111.
  • If it’s a serious or life-threatening emergency, call 999
  • If you are told to go to hospital it is important that you go to hospital.
  • You should continue to attend your appointments, unless you have been told not to attend.

Pregnant Women

  • If you are pregnant it is important that you still attend your antenatal appointments and continue to seek advice from your midwife or maternity team.
  • If you are worried about your health or the health of your unborn baby, please contact your midwife or maternity team.

Routine vaccinations

  • It is important that you or your baby or child still have routine vaccinations. They protect against serious and potentially deadly illnesses and stop outbreaks in the community.
  • If the person needing vaccination has coronavirus symptoms or is self-isolating because someone in the household is displaying symptoms, please contact your GP practice for advice.

Cervical Screening

If you are due for your cervical screening test please ring the surgery on 01772 529177 and speak to one of our Care Navigator’s to arrange your appointment.

We would ask that you attend surgery wearing your own face covering.

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