Complaints Procedure

We operate a practice based Complaints Procedure. If you need any help, advice or have any concerns about the day to day administration/staff working within the Medical Centre please contact reception in the first instance. Although every effort will be made to deal with your request on the same day, on occasions, it may be necessary for you to book an appointment.

If your complaint cannot be resolved by the practice, help and advice can be obtained by contacting:

NHS England
P.O. Box 16738
B97 9PT

Tel: 0300 311 22 33 (Monday to Friday 8.00am – 6.00pm, excluding bank holidays)

Raising a concern

If you are a staff member:

Following the ‘freedom to speak up review’ by Sir Robert Francis, it was recommended that all NHS organisations foster a culture of safety and learning in which staff feel safe when raising concerns.

If you are a member of the public:

  • If your concern is about the care you have received or that of a loved one, we recommend that you should always speak directly to the practice about this in the first instance. However, if you feel this is not possible or you do not wish to do so then you can raise a concern by contacting the CCGs’ customer care team via email to or call 01772 214602 or 01772 214601 - please note that calls to these numbers will be recorded for training and monitoring purposes.

Alternatively, you can also contact the Care Quality Commission, the independent regulator for all adult health and care services in England. Find out how to do this here

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